Please read carefully before making your purchase. All orders made through this online store are considered custom orders, made as requested by you as a client, and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason. We will be pleased to arrange an exchange or issue a merchandise credit under special circumstances. NO CASH REFUNDS OR CREDIT CARD REFUNDS will be given. We cannot accept returns of engraved merchandise, special orders, custom orders or items which show signs of wear. NO REFUNDS for deposits towards special orders or custom orders will be given.